Warranty

ERA^pro

Included in the Heat Pump Price

• 5-year warranty on the entire heat pump
• 10-year warranty on the compressor

No-compromise warranty: full unit replacement in case of refrigerant circuit failure

We understand how important reliability and fast issue resolution are for you. That’s why the ERA^pro model comes with exceptional warranty service:

In the event of a refrigerant circuit failure during the warranty period, the entire heat pump will be replaced.

No lengthy on-site repairs — minimizing system downtime so you can rely on a fast and hassle-free solution.

The warranty is fully supported by our network of certified partners partners and applies under all standard operating conditions.

ERA^master

5-year warranty on the entire heat pump

• 5-year warranty on the compressor
• (a 10-year compressor warranty can be purchased for an additional fee together with the heat pump)

Note: The extended warranty is subject to authorized commissioning and permanent internet connectivity.

Additional Equipment

• Domestic hot water tanks and buffer tanks – 5-years warranty
• Indoor units CU 1, HU 9, DHWU 9 and accessories – 2-years warranty