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Frequently Asked Questions

How does a heat pump work?

A heat pump uses energy from the surrounding air and converts it into heat for space heating or domestic hot water. The operating principle is similar to that of a refrigerator, but in reverse — the heat pump extracts heat from the outdoor environment and transfers it into the building. 

Which types of buildings are ERApro and ERAmaster heat pumps suitable for?

ERApro (6–16 kW) is designed for family homes and smaller buildings.
ERAmaster (50/100 kW) is ideal for apartment buildings, commercial properties, hotels, and industrial facilities. The units can be connected in cascades of up to 16 units (up to 1,600 kW).

What is the maximum water temperature the heat pump can achieve?

Both models achieve outlet temperatures of up to  75 °C, making them ideal even for systems with older radiators, without the need to replace them.

Does the heat pump work in winter at low outdoor temperatures?

Yes. ERA heat pumps use R290 refrigerant, which ensures reliable and efficient operation even at temperatures well below freezing.

What level of savings can I expect?

Depending on the type of building and the original heating system, you can save up to 60–70% on heating and domestic hot water costs.

Can the heat pump be controlled remotely?
  • Yes, both models are compatible with smart systems. Using a mobile app, you can control the heating from anywhere.
Is a buffer tank or domestic hot water (DHW) tank required?

Yes, we recommend using a buffer tank to ensure smooth and efficient operation, as well as a domestic hot water (DHW) tank for hot water preparation.

Do you also provide installation?

Yes. Thanks to our network of certified installation partners , we provide a complete turnkey solution — from system design and installation to final commissioning.

Do I need a building permit to install a heat pump?

In most cases, a building permit is not required for the installation of air-source heat pumps. However, we recommend checking local regulations or consulting with our team.

How does service and warranty support work?

We provide an extended warranty as standard for ERA heat pumps, offer the option of additional warranty extension, and ensure authorized service throughout the Czech Republic via our partner network.

Do you have any other questions?

Do not hesitate to contact us — we will be happy to help you with selection, system design, and technical details.

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